Refund & Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at SteeleCountryCo@gmail.com.  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is at the expense of the customer, and if the return is accepted, this cost will be refunded. Steele Country Co will not take any responsibility for items lost or damaged in return.

 

Pre Order

Pre-orders are non-refundable nor exchangeable until the product has been delivered to the customer and is deemed as damaged, faulty, or is unable to be worn. The business owner can also automatically process refunds if the pre-order is received to the business faulty and is not fit for distribution. Pre-orders will generally take longer to arrive, as they will need to be shipped to the business before being distributed to customers. There will Approximately  be a 4-6 week turnaround expected before your purchase(s) will be shipped to you. No change-of-mind refunds will be processed.

* In the event that a product you purchased becomes unavailable from the supplier, you will be notified and we will arrange either a refund or an exchange for you.

Sizing issues
A sizing guideline is available for each and every item. If you have accidentally ordered the wrong size, a replacement can be arranged. This is a customer error, therefore, please be aware that exchange stock shipping fees are at the customers expense. 

  

Damages 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Change-of-mind refunds will not be processed.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The item(s) you wish to exchange must first be returned and approved prior to exchange. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Customers will be responsible for shipping and handling charges for any returns.  Please remember it can take some time for your bank or credit card company to process and post the refund too.